The fourth element of any technology-related investment is personnel. Personnel will require sound communication, direction, and support by both an organizations management and the implementation team in order to benefit from the new technology. New technology, when placed in the hands of users, will provide an organization with a sound return on its investment, only when there is buy-in consensus, and support by those who will use the technology. When technology does not work, it creates workflow blocks, frustration, and communications breakdowns. When technology does work as expected, it is a tool that provides smooth workflows, enhanced communication, and task and job efficiencies when an organization is positively and culturally prepared.

    Additionally, new technology can require staff additions or realignments in order to support and maintain the new technology during its lifecycle. This is addressed through careful planning and workload assignments as well as the application of capable consultants who can guide clients through the  hard needs of new technology, such as hardware, software, and cabling as well as the  soft needs such as ongoing excellent support for the new technology. These soft needs revolve around reliable customer services such as help desks and daily server management. Reliable customer service provides our clients with additional personnel when necessary to staff help desks or to train our clients help desk staff. These support services are necessary to achieving a higher value with an IT investment through